• 2-4 years of experience in Customer Support (Application support)
• Should be available on phone / in person as per the assigned shifts hours for supporting applications / products 
• Act as the initial point of contact for all applications / product related concerns from clients or other employees
• Respond to customer inquiries, Interact with clients to analyze, troubleshoot, diagnose application/ product problems and take accountability for incident management
• Install and configure applications / products on the identified hardware
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Ensuring that systems, procedures, and methodologies are in followed during support
• Providing accurate and regular update in the ServiceQ tool regarding the Service Tickets

Location: 

• Thane/ Pune/ Hyderabad/Delhi/ NCR/ Bangalore

Work Duration

• 6 day working and 1 day weekly off as per roaster. Should be flexible as per job requirement. 
• Travel may be required for meetings/ troubleshooting.

Remuneration:

• CTC of 2-2.50 lakhs p.a. Negotiable based on candidate’s level of experience

About Company:

Conneqt Digital is in the business of digital transformation. Conneqt with us to improve customer experience, accelerate growth and boost efficiency.

Conneqt headquartered in Bangalore is India’s leading Digital IT & BPM services provider, and a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS). At Conneqt we strive to help our customers in growing revenues, enabling efficiencies, and enhancing customer experience across industries. With 22 delivery centres across India, we are among India’s Top 100 Best Workplaces in 2021. Top industry analyst Nelson Hall have ranked Conneqt amongst the top Customer Lifecycle Management & Business Process Management service providers in India.

We leverage our 17 years of experience across 200 customers on business processes including Customer lifecycle management, Collections, Mid-office, Backoffice, and Shared Services along with our Digital competency centres around Digital Engineering, Automation, Platforms, Data & Analytics and Cloud.

Bachelor of Science(B.Sc.) ( Computer Science )